So a users PC is hanging randomly? A printer just chews paper for fun and you don't have a fucking scooby doo (you can use that) what's causing the problem?
Don't fret. Ignorance and fear are your friends so make shit up.
The PC problem is clearly either "fucked RAM", "a dry joint" or "a patching problem with this release of Windows ME".
The printer problem is to do with low (or high) quality paper and they need to change suppliers immediately. Tell them it's a known fault of that particular firmware.
They won't know what the fuck you're on about so everyone will continue to assume you're a FUCKING IT GURU.
jixi


